SSH access is generally needed for your developer, especially if your site is based on Magento 2 as it requires quite a lot of CLI (Command Line Interface) commands to be run.

Before gaining SSH access you will need to allow your IP by following our guide on Adding your IP to the servers Allowed IP List.

First you need to log into STORM

From the STORM dashboard, click on the cog icon next to your website to manage the hosting for that website. 

Click on the SSH section

From here you can copy the SSH login info or Reset the password