SSH access is generally needed for your developer, especially if your site is based on Magento 2 as it requires quite a lot of CLI (Command Line Interface) commands to be run.
Before gaining SSH access you will need to following allow your IP by following our guide on Adding your IP to the servers Allowed IP List.
First you need to log into STORM
Once logged into STORM, you will be taken to the STORM dashboard. Make note of the Server IP address as you will need this to connect over SSH.
From the STORM dashboard, click on Websites.
Click the cog icon next to your website to manage your website.
Click on the SSH section
From here you can copy the SSH login info or Reset the password