SSH access is generally needed for your developer, especially if your site is based on Magento 2 as it requires quite a lot of CLI (Command Line Interface) commands to be run.

Before gaining SSH access you will need to allow your IP by following our guide on Adding your IP to the servers Allowed IP List.

First you need to log into the hosting platform

From the dashboard, click on the SSH/SFTP option from the left hand column

From here you can copy the SSH login info or Reset the password