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Here are some handy guides for all things FTP

Accessing your FTP details
You can find your websites FTP details in the Website Dashboard for your site. To find these, first go to the Server Dashboard and click the Cog icon to go ...
Thu, 5 May, 2022 at 4:14 PM
Adding an additional FTP user
By default when you add a site to the platform a default FTP user is created for you. You can also create additional users if required which is useful for i...
Thu, 5 May, 2022 at 4:29 PM
Restoring an Expired FTP User
When creating FTP users in our platform you can also set an expiry date on the user. This is useful for when you may have a 3rd party that needs access to y...
Thu, 5 May, 2022 at 4:35 PM
Using Filezilla to FTP
So you need to get to your site files.  We've made connecting to your server simple, either use SSH (guide here) or FTP.  You need to download and in...
Fri, 5 Nov, 2021 at 10:43 AM
Using Transmit (MAC) to FTP
First you need your FTP details, you can find them using this guide: Accessing your FTP Details Once you've got those details you're good to o...
Thu, 1 Nov, 2018 at 4:28 PM
Using Dreamweaver to FTP
As we only use FTPS rather than plain FTP there are some settings to be aware of when connecting via FTP in Dreamweaver. Here are the settings: ...
Wed, 29 Sep, 2021 at 5:02 PM
FTP Security Limitation (Lib & Etc folders)
You may have come across an '550 etc: permission denied' error when uploading via files via FTP to your website. A common reason for this can ...
Tue, 19 Oct, 2021 at 12:32 PM
Troubleshooting FTP Issues
FTP is very simple via our Hosting platform, you can find guides on the link below regarding where to find the details, how to reset the details, how to add...
Mon, 24 Jan, 2022 at 4:22 PM