I can't upload files with FTP
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# I can't upload files with FTP
**This guide will:** Help you to solve upload issues via FTP.
**Estimated time to complete:** XXXXXXXX
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**Background reading:**
* [What is FTP? How to use it, where to use it, and the key advantages](https://nimbushosting.co.uk/?post%5Ftype=post\&p=167341)
* KB ARTICLE
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1\. The first step is to reset the file permissions on the affected website. Read our guide on how to reset your file permissions.
**Note:** FTP server security prevents files being directly uploaded to folders that share names with system folders. (Folders like lib, var, or etc.)
2.Then, try creating a new FTP user with a directory a folder higher than where you are attempting to upload.
* Troubleshooting: 550 etc: permission denied
* How to: Add an additional FTP user
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**Video tutorial:**
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Still having issues? <Raise a ticket>
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**Further reading:**
* Troubleshooting: FTP issues
* BLOG LINKUpdated 3 months ago