I can't upload files with FTP

This guide will: Help you to solve upload issues via FTP.

Estimated time to complete: XXXXXXXX

Background reading:

• What is FTP? How to use it, where to use it, and the key advantages
• KB ARTICLE

1. The first step is to reset the file permissions on the affected website. Read our guide on how to reset your file permissions.

Note: FTP server security prevents files being directly uploaded to folders that share names with system folders. (Folders like lib, var, or etc.)

2.Then, try creating a new FTP user with a directory a folder higher than where you are attempting to upload.

• Troubleshooting: 550 etc: permission denied
• How to: Add an additional FTP user

Video tutorial:

Still having issues?

Further reading:

• Troubleshooting: FTP issues
• BLOG LINK