Documentation

Welcome to Nimbus Support Hub!
Accessing your FTP details
Accessing your SSH details
Adding an additional FTP user
Adding Let's Encrypt
Adjust Expired Headers
Advanced Elasticsearch configuration
Allowing Authorization Header in Apache
Automatic OS Security Updates
Background
Backups Troubleshooting Tips
Blocking an IP address
Blocking xmlrpc.php in WordPress
CAA records
Change Domain Name for a Site
Changing a WordPress sites URL via PHPmyAdmin
Changing your Password
Changing your PHP Configuration
Changing your WordPress Domain Name
Choosing your Default View, Servers or Sites?
Coming Soon... NimWatch - Uptime Monitoring
Configuring Automatic Background Updates
Could not update Database Information
Creating a Copy of Your Website
Creating a Database
Critical Error on WordPress Site
Custom Nginx Configuration
Database Exports
Database Imports
Deploying with BitBucket
Deploying with GitHub
DNS Record Types
Domain Aliases
Downloading a Backup of Your Website
Editing Local Hosts File on a Mac
Editing Local Hosts File On PC
Editing your Hosts file on PC
Editing your Hosts file on MAC
Email SMTP Error Codes/Bounce backs
Enabling Auto Allow IP
Enabling Remote MySQL Access
Enabling the Wordfence WAF
Enabling two factor Authentication
Error Establishing Database Connection
Fixing log-in issues on your WordPress site
FTP Security Limitation (Lib & Etc folders)
General Email Settings
Generating a CSR
Getting Started with Backups
Getting started with Magento 2
Getting Started with WordPress
Getting you Started with your First Website on our Platform
Giving your Server a Nickname
Granting Invoice and Payment Method Access
Guide to: Checking your disk usage
Guide to: NimCache Ultra (full page caching for WordPress)
Guide to: Platform email notifications
Guide to: Site backups
Guide to: SMTP relay
Hacked WordPress Site
Have permissions for an existing user been changed? (If so, how?)
Have permissions for an existing user been changed? (If so, how?)
How DNS works
How do I add a new user to my single service?
How do I add a new user to my organisation?
How do I change the level of platform access for an existing user?
How to Backup Your Site
How to Change the Document Root (web root) for a Website
How to Connect Via SSH
How to Restore Your Site
How to Set Up Slack Notifications
How To: Access Analytics & Logs
How To: Access and Download Invoices
How to: Access your FTP details
How to: Access your SSH details
How To: Add a Purchase Order Number to an Invoice
How to: Add a redirect or alias to your domains
How to: Add a website to your server
How to: Add an IP to your ‘Allowed IPs’ list
How To: Add New Payment Method
How To: Adding a Custom/Primary Domain to Your Website
How To: Allow An IP Address
How to: Block nuisance website traffic
How To: Block Nuisance Website Traffic
How to: Cancel Your Nimbus Service
How To: Change Nameservers
How to: Change your PHP configuration
How To: Check Website Response Speed & TTFB
How to: Connect via SSH
How to: Create a preview URL
How To: Create Scheduled Tasks (Cron Jobs)
How To: Delete a Website from the Nimbus Hosting Platform
How To: Download Your Account Statement
How To: Enable Server Notifications
How To: Enable Two-Factor Authentication (2FA)
How To: Enhance Your Sites with Custom NGINX Configuration
How to: Install an SSL certificate
How To: Invite A Server Manager To An Organisation
How To: Invite a Super User To An Organisation
How To: Invite a Website Manager To An Organisation
How To: Manage DNS
How to: Point a domain to your server
How To: Remove A Payment Method
How To: Renew A Domain
How to: Request a Power Boost
How To: Reset and Update Your Platform Password
How To: Restart Your Server & Web Services
How to: Restore a Deleted Website
How to: Set your staging site live
How to: setup a direct debit mandate
How To: Transfer a .uk Domain Away From Nimbus
How To: Update Your Contact Details
How To: Upgrade To The Latest Version Of PHP – 8.3
How To: Use An Instant URL
How to: Use WordPress Debug
How To: View Server Disk Usage and Manage Your Storage Space
HTTP to HTTPS redirect
HTTPS Strict Transport Security (HSTS)
I can't upload files with FTP
Accessing a Database
How do I add a new user to my single service?
How To: Use The Client Preview URL
Information Security Policy
Installing an SSL certificate
Installing WordPress
Internal Server Error 500
Introduction to Horde Webmail
IPv6
I'm getting a server error on my copied site
Know Your Limits
Let's Encrypt
Low Disk Space Warning
Magento 2 Multi-site setup for different Domains
Making your Emails More Deliverable
Managing DNS in the Client Area
Managing Users
Metrics
Migrate Website from Another Provider (beta)
Migrate Website from Another Provider - FTP migration tool
Migrating your Website to Nimbus
Website migrations in the Nimbus Platform
MX Records
My FTP connection is timing out
NimCache (Full Page Caching for WordPress)
NimShield
NOC - Emergency Out of Hours Service
NOC - Emergency Out of Hours Service
Open Base Directory Restriction (open_basedir)
Out of Hours Support
Password Protecting your Website
Paying an Invoice by Credit Card
PCI Compliance
PHP Settings
PHP Upload Limit
PHP Variables - Disable Functions
PHP Variables - Display Errors
PHP Variables - Error Reporting
PHP Variables - Max Execution Time
PHP Variables - Max Input Vars
PHP Variables - Max Input Time
PHP Variables - Memory Limit
PHP Variables - Open Basedir
PHP Variables - session.gc_maxlifetime
PHP Variables - Short Open Tag
PHP-FPM Configuration
Platform User Management
Pointing a Domain to your Server
Prevent Robots
Preventing Compromised Passwords
Putting a site live after using a Preview URL
Putting a Staging Site Live on our Hosting platform
Reboot Alert
Rebooting your Server
Receiving SPAM via a Contact Form
Repairing Databases
Resetting File Permissions
Restoring a Deleted Website
Restoring an Expired FTP User
Restoring Original Visitor IP's when Using Cloudflare
Scheduled tasks (CRON) commands running with wrong PHP version
Securing the Document Root
Sending email through the Nimbus Hosting platform
Service Unavailable
Serving WebP images with WordPress 5.8 or greater
Set up Google Apps with your Domain
Setting up a Redirect
Setting up a Website
Setting up iOS, iPhone, iPad
Setting up Mac Mail - Yosemite and El Capitan
Setting up Mac Mail
Setting up Outlook 2013
Setting up Outlook 2010
Setting up Outlook 2011 for Mac
SHA1 Root causing PCI Failure
Site Redirecting
SRV Records
SSL Warning from Google/Webtools
Staging Sites
Sustainable Hosting
Technologies Used for our Hosting platform
Temporarily Suspend a Website
Test out new features in our Beta Program
The Nimbus Referral Programme
The URL of my copied site is redirecting to the original
Tips for speeding up your WordPress site
Troubleshooting a site copy that hasn't worked fully
Troubleshooting CPU/Memory Usage
Troubleshooting FTP Issues
Troubleshooting Too Many Redirects
Troubleshooting Varnish 503 errors
Troubleshooting Website Errors
Troubleshooting: FTP issues
Troubleshooting: NimCache Ultra
Troubleshooting: NimWatch Alerts – Understanding Downtime Errors
Troubleshooting: Site copy errors
Troubleshooting: Varnish 503 errors
Uninstall a BitBucket Repository
Upgrade to Extended Backups for Super-Strong Compliance and Continuity
Upgrading Your Server
Using Dreamweaver to FTP
Using Filezilla to FTP
Using phpinfo.php
Using Redis on Your Server
Using Redis to speed up your WordPress site
Using SMTP Relay for Outgoing Mail
Using SSH Keys Within our Hosting Platform
Using the SMTP Relay Feature with SendGrid
Using Transmit (MAC) to FTP
Using Varnish cache
Using WP-CLI
Viewing Recent Changes on your Server
Viewing Recent Events on your Server
Website Showing as Insecure / Privacy Warning
Website Tags
What are inodes and why are they important?
What is an organisation?
What permissions does each user type have?
What to do if your Server is Down
What Web Server do we use?
Where/how do I update my payment details?
Why is Let's Encrypt not Available?
WordFence Tweaks
WordPress Breaks in Verify Checksums
WordPress Password Reset
WordPress Tools
Your Let's Encrypt Expires
How to raise a Support Ticket
Enabling the Linux Cron for you WordPress website

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Error Establishing Database Connection

Updated 9 months ago

Enabling two factor Authentication

Fixing log-in issues on your WordPress site