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Documentation

  • Welcome to Nimbus Support Hub!
  • Accessing your FTP details
  • Accessing your SSH details
  • Adding an additional FTP user
  • Adding Let's Encrypt
  • Adjust Expired Headers
  • Advanced Elasticsearch configuration
  • Allowing Authorization Header in Apache
  • Automatic OS Security Updates
  • Background
  • Backups Troubleshooting Tips
  • Blocking an IP address
  • Blocking xmlrpc.php in WordPress
  • CAA records
  • Change Domain Name for a Site
  • Changing a WordPress sites URL via PHPmyAdmin
  • Changing your Password
  • Changing your PHP Configuration
  • Changing your WordPress Domain Name
  • Choosing your Default View, Servers or Sites?
  • Coming Soon... NimWatch - Uptime Monitoring
  • Configuring Automatic Background Updates
  • Could not update Database Information
  • Creating a Copy of Your Website
  • Creating a Database
  • Critical Error on WordPress Site
  • Custom Nginx Configuration
  • Database Exports
  • Database Imports
  • Deploying with BitBucket
  • Deploying with GitHub
  • DNS Record Types
  • Domain Aliases
  • Downloading a Backup of Your Website
  • Editing Local Hosts File on a Mac
  • Editing Local Hosts File On PC
  • Editing your Hosts file on PC
  • Editing your Hosts file on MAC
  • Email SMTP Error Codes/Bounce backs
  • Enabling Auto Allow IP
  • Enabling Remote MySQL Access
  • Enabling the Wordfence WAF
  • Enabling two factor Authentication
  • Error Establishing Database Connection
  • Fixing log-in issues on your WordPress site
  • FTP Security Limitation (Lib & Etc folders)
  • General Email Settings
  • Generating a CSR
  • Getting Started with Backups
  • Getting started with Magento 2
  • Getting Started with WordPress
  • Getting you Started with your First Website on our Platform
  • Giving your Server a Nickname
  • Granting Invoice and Payment Method Access
  • Guide to: Checking your disk usage
  • Guide to: NimCache Ultra (full page caching for WordPress)
  • Guide to: Platform email notifications
  • Guide to: Site backups
  • Guide to: SMTP relay
  • Hacked WordPress Site
  • Have permissions for an existing user been changed? (If so, how?)
  • Have permissions for an existing user been changed? (If so, how?)
  • How DNS works
  • How do I add a new user to my single service?
  • How do I add a new user to my organisation?
  • How do I change the level of platform access for an existing user?
  • How to Backup Your Site
  • How to Change the Document Root (web root) for a Website
  • How to Connect Via SSH
  • How to Restore Your Site
  • How to Set Up Slack Notifications
  • How To: Access Analytics & Logs
  • How To: Access and Download Invoices
  • How to: Access your FTP details
  • How to: Access your SSH details
  • How To: Add a Purchase Order Number to an Invoice
  • How to: Add a redirect or alias to your domains
  • How to: Add a website to your server
  • How to: Add an IP to your ‘Allowed IPs’ list
  • How To: Add New Payment Method
  • How To: Adding a Custom/Primary Domain to Your Website
  • How To: Allow An IP Address
  • How to: Block nuisance website traffic
  • How To: Block Nuisance Website Traffic
  • How to: Cancel Your Nimbus Service
  • How To: Change Nameservers
  • How to: Change your PHP configuration
  • How To: Check Website Response Speed & TTFB
  • How to: Connect via SSH
  • How to: Create a preview URL
  • How To: Create Scheduled Tasks (Cron Jobs)
  • How To: Delete a Website from the Nimbus Hosting Platform
  • How To: Download Your Account Statement
  • How To: Enable Server Notifications
  • How To: Enable Two-Factor Authentication (2FA)
  • How To: Enhance Your Sites with Custom NGINX Configuration
  • How to: Install an SSL certificate
  • How To: Invite A Server Manager To An Organisation
  • How To: Invite a Super User To An Organisation
  • How To: Invite a Website Manager To An Organisation
  • How To: Manage DNS
  • How to: Point a domain to your server
  • How To: Remove A Payment Method
  • How To: Renew A Domain
  • How to: Request a Power Boost
  • How To: Reset and Update Your Platform Password
  • How To: Restart Your Server & Web Services
  • How to: Restore a Deleted Website
  • How to: Set your staging site live
  • How to: setup a direct debit mandate
  • How To: Transfer a .uk Domain Away From Nimbus
  • How To: Update Your Contact Details
  • How To: Upgrade To The Latest Version Of PHP – 8.3
  • How To: Use An Instant URL
  • How to: Use WordPress Debug
  • How To: View Server Disk Usage and Manage Your Storage Space
  • HTTP to HTTPS redirect
  • HTTPS Strict Transport Security (HSTS)
  • I can't upload files with FTP
  • Accessing a Database
  • How do I add a new user to my single service?
  • How To: Use The Client Preview URL
  • Information Security Policy
  • Installing an SSL certificate
  • Installing WordPress
  • Internal Server Error 500
  • Introduction to Horde Webmail
  • IPv6
  • I'm getting a server error on my copied site
  • Know Your Limits
  • Let's Encrypt
  • Low Disk Space Warning
  • Magento 2 Multi-site setup for different Domains
  • Making your Emails More Deliverable
  • Managing DNS in the Client Area
  • Managing Users
  • Metrics
  • Migrate Website from Another Provider (beta)
  • Migrate Website from Another Provider - FTP migration tool
  • Migrating your Website to Nimbus
  • Website migrations in the Nimbus Platform
  • MX Records
  • My FTP connection is timing out
  • NimCache (Full Page Caching for WordPress)
  • NimShield
  • NOC - Emergency Out of Hours Service
  • NOC - Emergency Out of Hours Service
  • Open Base Directory Restriction (open_basedir)
  • Out of Hours Support
  • Password Protecting your Website
  • Paying an Invoice by Credit Card
  • PCI Compliance
  • PHP Settings
  • PHP Upload Limit
  • PHP Variables - Disable Functions
  • PHP Variables - Display Errors
  • PHP Variables - Error Reporting
  • PHP Variables - Max Execution Time
  • PHP Variables - Max Input Vars
  • PHP Variables - Max Input Time
  • PHP Variables - Memory Limit
  • PHP Variables - Open Basedir
  • PHP Variables - session.gc_maxlifetime
  • PHP Variables - Short Open Tag
  • PHP-FPM Configuration
  • Platform User Management
  • Pointing a Domain to your Server
  • Prevent Robots
  • Preventing Compromised Passwords
  • Putting a site live after using a Preview URL
  • Putting a Staging Site Live on our Hosting platform
  • Reboot Alert
  • Rebooting your Server
  • Receiving SPAM via a Contact Form
  • Repairing Databases
  • Resetting File Permissions
  • Restoring a Deleted Website
  • Restoring an Expired FTP User
  • Restoring Original Visitor IP's when Using Cloudflare
  • Scheduled tasks (CRON) commands running with wrong PHP version
  • Securing the Document Root
  • Sending email through the Nimbus Hosting platform
  • Service Unavailable
  • Serving WebP images with WordPress 5.8 or greater
  • Set up Google Apps with your Domain
  • Setting up a Redirect
  • Setting up a Website
  • Setting up iOS, iPhone, iPad
  • Setting up Mac Mail - Yosemite and El Capitan
  • Setting up Mac Mail
  • Setting up Outlook 2013
  • Setting up Outlook 2010
  • Setting up Outlook 2011 for Mac
  • SHA1 Root causing PCI Failure
  • Site Redirecting
  • SRV Records
  • SSL Warning from Google/Webtools
  • Staging Sites
  • Sustainable Hosting
  • Technologies Used for our Hosting platform
  • Temporarily Suspend a Website
  • Test out new features in our Beta Program
  • The Nimbus Referral Programme
  • The URL of my copied site is redirecting to the original
  • Tips for speeding up your WordPress site
  • Troubleshooting a site copy that hasn't worked fully
  • Troubleshooting CPU/Memory Usage
  • Troubleshooting FTP Issues
  • Troubleshooting Too Many Redirects
  • Troubleshooting Varnish 503 errors
  • Troubleshooting Website Errors
  • Troubleshooting: FTP issues
  • Troubleshooting: NimCache Ultra
  • Troubleshooting: NimWatch Alerts – Understanding Downtime Errors
  • Troubleshooting: Site copy errors
  • Troubleshooting: Varnish 503 errors
  • Uninstall a BitBucket Repository
  • Upgrade to Extended Backups for Super-Strong Compliance and Continuity
  • Upgrading Your Server
  • Using Dreamweaver to FTP
  • Using Filezilla to FTP
  • Using phpinfo.php
  • Using Redis on Your Server
  • Using Redis to speed up your WordPress site
  • Using SMTP Relay for Outgoing Mail
  • Using SSH Keys Within our Hosting Platform
  • Using the SMTP Relay Feature with SendGrid
  • Using Transmit (MAC) to FTP
  • Using Varnish cache
  • Using WP-CLI
  • Viewing Recent Changes on your Server
  • Viewing Recent Events on your Server
  • Website Showing as Insecure / Privacy Warning
  • Website Tags
  • What are inodes and why are they important?
  • What is an organisation?
  • What permissions does each user type have?
  • What to do if your Server is Down
  • What Web Server do we use?
  • Where/how do I update my payment details?
  • Why is Let's Encrypt not Available?
  • WordFence Tweaks
  • WordPress Breaks in Verify Checksums
  • WordPress Password Reset
  • WordPress Tools
  • Your Let's Encrypt Expires
  • How to raise a Support Ticket
  • Enabling the Linux Cron for you WordPress website

Information Security Policy

Details of our Information Security policy can be found on our website, here is the most recent versions

https://nimbushosting.co.uk/wp-content/uploads/2024/06/Information-Security-Policy-approved-June-2024.pdf

Updated 30 days ago


How To: Use The Client Preview URL
Installing an SSL certificate