Welcome to Nimbus Support Hub!

How To: Navigate Our Support Channels with Ease

Welcome to the Nimbus Support Hub – your starting point for resolving all your support queries quickly and efficiently.

Whether you’re troubleshooting, learning about our platform, or managing your account, Support Hub is here to empower you throughout your Nimbus experience.

Here, you can tap into our extensive catalogue of handy self-help articles. Thanks to our platform’s intuitive functionality, a Support Hub article may provide the fastest route to answering your query.

Additional support channels.

If you can’t find what you need from Support Hub, fear not, our expert team of friendly tech geeks are ready to help you. We offer four additional support channels:

Live Chat – for quick queries
Ticket Support – for more complex issues
Telephone Support – if you need to speak to one of our experts
Emergency Out-of-Hours Support – for urgent help outside of our office hours

Ticket Support

For more complex issues, you can raise a ticket via The Platform > Your Organisation once you’ve logged into your account.
Here's our quick guide on Raising a Ticket

We typically reply to tickets within 1 to 2 hours. Your reply will contain a link so that you can access and reply to the ticket (you can also reply via email).

To ensure a fast and efficient issue resolution for everyone, please avoid creating new tickets to follow up on issues that are already in progress.

Further information about accessing your open tickets is detailed below.

Telephone Support

Need immediate support? You can call us on 020 8090 9664 and speak directly to one of our friendly and knowledgeable experts.

Emergency Out-of-Hours Support

We offer an emergency out-of-hours service if your server experiences issues outside of our regular office hours, which are (UK time):

Monday–Thursday, 8am–5.30pm
Friday, 8am–4.15pm
To access out-of-hours support via a ticket, choose ‘Yes’ when prompted about a site or server being down.

Alternatively, you can reach us by calling 020 8090 9664.

Accessing your open tickets

Effortlessly access your open tickets from Support Hub by following these three simple steps.

1. Navigate to The Platform and sign in

2. Go to Organisations > Your Organisations

3. Navigate to Support Tickets

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So, that’s your guide on how to get support from Nimbus. From Support Hub articles to hands-on help from our dedicated team of tech geeks, we’re here to maximise the performance, uptime, and reliability of your servers and sites.